Average Ticket Response Time

Our Support methodology utilizes the "emergency room" approach where problems are graded for severity and responded to accordingly.  Service outages of any type always receive top priority followed by service-degrading factors and general questions about server management.  This ensures every customer will receive the best support during the appropriate situation.

  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

Messenger Support

We now offer Messenger Support.  What messenger support does is we will troubleshoot and...